How Do You Write Impact On A Resume?

You were probably in the midst of drafting your resume and suddenly realized you wanted to figure out how to mention a major professional accomplishment, right? Well, it’s good that you did!

More than your general roles and responsibilities, it’s the impact you’ve created that recruiters want to know - it separates you from a run-of-the-mill employee and provides a glimpse of your true capabilities.

Thus, it is vital to include any major impact/accomplishments you’ve had during your work experience.

Use the PAR framework

So how exactly do you showcase your professional achievements? Simple - use the PAR framework - a simple tool we designed at MakeMyResume to effectively demonstrate professional impact on the customer’s resume.

The PAR framework consists of 3 chronological elements, that answer the 3 main questions - Why, How & What:

• Problem - The WHY; the issue or area of improvement you solved/worked on
• Action - The HOW; the corrective steps you took or the tasks you did to bring about the impact
• Result - The WHAT; explaining the outcome of your efforts

• Something simple such as wanting to improve average customer satisfaction scores
• Something complex like overly long processes resulting in operational inefficiency

• Adding a single line in a customer service trainee manual by asking customer care executives to start with a question as to whether the person they were speaking to had time to talk
• Removing redundant processes, upskilling employees to use the latest tools & automating simple, but time-consuming processes

• Improved CSAT scores to 93% from 69%
• Increased operational efficiency by 57% by consolidating various feedback & quality check rounds into a single structured meeting and automating data entry

• Refined the customer service manual by making vital changes in the script, thereby improving CSAT scores to 93% from 79%
• Reduced process time and increased operational efficiency by 57% by consolidating various feedback & quality check rounds into a single structured meeting and automating data entry

You might have noticed a few similarities in the final outputs above, intended to maximize the influence your impact has on the recruiter. These are:

• Quantify your statement - it provides credibility to your point. If you don’t have the numbers on hand, calculate them. It can provide a 40% boost to your hireability!
• Brevity is key - Provide the details within a single sentence, up to 3 lines; the longer your point, the faster recruiters lose interest in reading it
• Create a separate bucket under the work experience for the point(s) - this ensures they’re not skipped over during a perfunctory glance of your resume